Electrohold has developed a Viber chatbot to check power outages

In fulfillment of its vision to be a leader in the energy of the future, Electrohold has developed an innovative digital service - a chatbot in Viber, which provides quick and convenient access to information about power outages.

Through the chatbot, customers can easily and in real time check for outages - both planned and emergency - by using a customer number or metering point number. The platform also allows for subscription to notifications about upcoming planned outages for a specific address within the next 48 hours.

The system allows for checks to be performed for an unlimited number of customer numbers and addresses, making it a convenient tool for both individual users and business clients.

The chatbot can be found by typing electrohold or electrohold in the Viber search engine. Information on other ways to access the chatbot can be found here.

The new solution is part of Electrohold's consistent efforts to digitize customer service, providing timely answers to some of the most frequently asked questions related to the services of the group companies.

In the following stages, the chatbot will be upgraded with additional functionalities. As a service provider of key importance to the daily lives of people and businesses, Electrohold continues to invest in innovative solutions that facilitate access to information, increase the quality of service and create a better customer experience.