In fulfillment of its vision to be a leader in the energy of the future, Electrohold has developed an innovative digital service - a virtual chatbot in Viber, which provides quick and convenient access to information about power outages.
Through the chatbot, customers can easily and in real time check for outages - both planned and emergency - by using a customer number or metering point number. The platform also allows you to subscribe to notifications about upcoming planned outages for a specific address within the next 48 hours.
The system allows for checks to be performed on an unlimited number of customer numbers and addresses, making it a convenient tool for both individual users and business clients.
The Electrohold chatbot can be found in several ways:
1. Search in the Viber search engine by name – electrohold
2. Scan the following QR code:
The new solution is part of Electrohold's consistent efforts to digitize customer service, providing timely answers to some of the most frequently asked questions related to the services of the group companies.
In the next stages, the chatbot will be upgraded with additional functionalities. As a service provider of key importance to the everyday lives of people and businesses, Electrohold continues to invest in innovative solutions that facilitate access to information, increase the quality of service and create a better customer experience.